The very first thing to do when eBay notifies you of your account suspension is carefully read the message to determine your next steps. Another common reason for suspension is a verified rights owner , or VeRO, issue. In these cases, eBay will often remove your listing and notify you, as well as provide information on how to contact the rights owner for further information. This gives you the opportunity to reach out to the rights owner and perhaps make an agreement with them to allow you to sell the item on eBay.
You can contact eBay by phone at , or you can arrange to have eBay call you. However, you can speak with an eBay representative only Monday through Sunday between the hours of 5 a. Pacific Time. Before you call, gather all the information you may need to provide to the customer service representative, including your eBay user ID, the email address associated with your account, and the reference number in the suspension email you received.
During your call, ask any questions you need in order to understand why your account was suspended. While you can certainly contact eBay, in some instances you may simply have to wait out your suspension period. If your eBay account has been suspended indefinitely — which happens only in severe cases or after multiple violations — eBay consultant Mordechai Epelbaum suggests waiting a year before contacting eBay about the possibility of reinstating your account.
They have already resolved to never do business with you again. But, after a year, you might actually have a chance at reinstatement. Your eBay account may be suspended only temporarily, but during this period, consider selling your products elsewhere. So do your research, look at what features each marketplace offers, and consider both your ecommerce goals and your budget.
If eBay doesn't currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated. Tip Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages. Any bidders on your existing listings can retract their bids.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account.
Keep in mind that listing fees can be forfeited too, depending on the reason for suspension. If you don't see any specific instructions on how to have your eBay account reinstated, don't make a new account.
Instead, call them at and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you. A few tips for talking with eBay customer service representatives:. The best way to handle an eBay suspension is not to get one. Whether you are new to eBay or a seasoned seller, it is beneficial to read the eBay policies to educate yourself on the rules.
Always read email updates from eBay, and check your eBay messages frequently for updates and announcements.
Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Suspensions are the most severe penalties. It prevents eBay users from selling, buying or leaving feedback until eBay lifts the suspension. As mentioned, eBay will send you an email when you commit violations but you still have to look out for fake suspension notices or phishing emails.
Before you contact eBay about your suspension, check the legitimacy of the notice you received. So eBay suspended your account. The steps to recovering it may not be as easy as changing your eBay username, but they are straightforward. The steps for account recovery depends on the reasons eBay suspended your account in the first place.
Although eBay offers an explanation, here are some steps you can take to speed up the recovery of your account.
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